Global Practice Leader Business Process Outsourcing and CEO Antlere
Johnson Gill is the Global Practice Leader — Business Process Outsourcing (BPO) at Abacus and also serves as CEO of Antlere. In his roles, Johnson helps clients react to or create digital disruption in operations and Customer Experiences (CX) across industries covering North America and the EMEA region.
At Abacus, Johnson has played a key role in conceptualizing and implementing high-value outsourcing and CX programs, which included building superior customer experience, increasing loyalty, and improving retention in a multi-channel and highly competitive environment. In addition, Johnson leads a team charged with designing, developing and delivering intelligent operations and customer experiences to drive transformational value and productivity for our customers.
Johnson holds a Master’s degree in English Literature and Linguistics and an Executive MBA degree.