Retailers are living in exciting times. The digital native customers seamlessly move between digital and physical channels. The customers are living in the micro-moments and making decisions on the go. As retail evolves, the retail brands are not only expected to uplift in-store personalisation, but also reinvent the customer experience across channels and devices.
By 2019, 50% of retailers will have adopted an omni-channel commerce platform
Source: IDC FutureScape: Worldwide Retail 2018 Predictions.
Abacus offers innovative solutions best suited to solve the complexities of retail, and winning customers in a challenging environment by identifying, analysing and responding to change in trends and business models.
Innovative Retailers are leveraging new technologies to transform their businesses and respond effectively to their competitors and consumers alike. Digitalisation is shaping the way businesses conduct themselves.
Customer-centric - new technologies can assist retailers to predict and anticipate the unmet needs of the customer and understanding the customer journey from start to end.
Targeted to individuals - data and AI can create demand and facilitate retailers meet the demand timely and servicing personalised experience to each customer.
Digital supply chains - leads to faster and newer delivery options.
Smart Store - create new and differentiating shopping experiences.
Connected Customer Experience - offer a seamlessly connected experience to yours customers anywhere, anytime!
Omnichannel Customer Experience
- Seamless Customer Experiences and Onboarding
- Contextual Marketing
- GDPR Compliance
- Digital Experiences
- Omnichannel POS
- Customer Services
- Social Listening and Sentiment Analysis
Procurement $ Supply-chain
- Sourcing and Contract Management
- Supplier Management
- Invoicing and Payables
- Merchandise Buying
- Forecasting and Replenishment
- Warehouse Management
- Freight Management
- Data Visualisation and Analytics
- Predictive Analytics
- Eliminate Data Silos
- Customer Surveys and Analysis
- Role-based Dashboards and Reporting
- Trade Promotions
- Sales Analytics
- In-store Planning
- New Product Launch
Explore our solutions to help manage your retail business.