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E-mail us with comments, questions or feedback: info@abacuscambridge.com

 

Financial Services

Overview

The financial services sector is experiencing a major transformation —innovators and change-makers, modern technologies, and digital-savvy customers are reshaping the market dynamics like never before. The financial services firms are facing competition from the non-financial players. While cloud computing and data analytics remain a foundation for them to digitally transform, firms are now focusing on emerging technologies such as artificial intelligence. On the other hand, the lack of change management, challenging regulations and laws, and integration issues are holding the financial firms from realising the true potential of their digital investments.

By 2025, a significant portion of banking revenue will come from nonbanking services. Banks will be a platform for digital services. These services will reflect a wide range of banking and related nonbanking services to deliver an end –to -end service orchestrated by the bank. Digitalized solutions will address the “customer of one” anytime, anywhere. These services will span from simple after-sales services to more-complex outcome-as-a-service models, resulting in the monetization of the data assets banks are able to generate based on the business they conduct.
Source: The intelligent enterprise for the banking industry, SAP Industries White Paper | The Banking Industry

Abacus Advantage

As your digital transformation partner, Abacus equips financial services firms like yours with intelligent applications and technologies, digital platforms and proven domain knowledge to transform your business models and deliver an unparalleled customer experience in the digital economy. We work closely with you to design a comprehensive digital strategy from the get-go and then help you implement the solutions that best fit your needs.

Capabilities

Open Banking

  • APIs & API Management
  • Data Protection/Consent Based-marketing
  • Microservices
  • Data Monetisation
  • Partner & Customer Ecosystem
  • Platform Economy
  • Identity & Consent Management
  • PSD2 Compliance

Banking with AI

  • Conversational Banking
  • Natural Language Processing (NLP)
  • Advanced Analytics
  • Customer Experience Management

Omnichannel Customer Experience

  • Consent-based Marketing
  • Digital Channels Management
  • Analytics
  • Personalisation
  • NPS Based Customer Feedback
  • Social Listening & Sentiment Analysis
  • Platform Integrations
  • Customer Experience Management

Intelligent Process Automation

  • Credit Underwriting
  • Retail Credit Assessment
  • Retail Fraud Detection
  • Customer Complaint Resolution
  • IT Helpdesk Automation

See how our banking customers are succeeding

 

 

 

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