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Call us at

United Kingdom
+44 207 397 8725
Saudi Arabia
+966 11 4600 670
United Arab Emirates
+971 4 446 1890

Email Us:

E-mail us with comments, questions or feedback: info@abacuscambridge.com

 

Listening to customers at every level

Listening to customers at  every Level

 
 
 

24/7 Live Chat Outsourcing

 
24/7 Live Chat Outsourcing

Real-time chat

We listen, engage and answer customer questions and gather their feedback.

Sales Support

We assist and empower your sales teams by assigning priority tiers, transfers, user roles, monitoring, reporting and team chats.

Open 24/7

We make sure that the connection never stops. Our chat supports allows them to reach out to you any time of the day.

 
 
 

The Team You Can Trust

 

Intelligent Chat Routing

Route customer complaints to right agents based on their area of specialisation to simplify the process and respond quickly; without missing a beat.

Optimised Experience

Live chat support makes your website engaging and interactive by allowing them to connect with you from anywhere in the world.

The Team You Can Trust

 
 
 

Scale Live Chat with Smart Tools

Scale Live Chat with Smart Tools

 
 

Organised customer data

Obtain and store structured notes and chat transcripts in your CRM.

Rich customer profiles

Get in-depth information about your customers and understand them at a deeper level.

 
 

Obtain Insight

Leverage customer feedback to optimise your products and service.

Real-time dashboards

Get real time reports on chat metrics and customer data anytime you want.

 
 
 

Get Started Today

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