Business Process Outsourcing
Business Process Outsourcing (BPO) is the right tool for organisations that aim to improve efficiency and service for their customers. Are you one of them? Abacus has been a leading outsourcing partner, helping clients achieve success all over the world. So, if you are looking to outsource with a partner that has records of success in Customer Care, Live Chat Service, Sales, Social Media, Back Office Operations & Marketing then look no further because we have got you covered.
There is no alternative to human experience. Putting our heart behind each digital interaction, we provide human touch with AI – delivering exceptional customer experience. Upholding firm controls and empowering people to deliver operational excellence. It falls to the “People” within the organisation to execute all strategies.
We have developed an in-depth understanding of who, how, why, and when customers engage with contact centres with their queries – using AI resolving simple queries on live chats, emails and outbound. Our clients have transformed into more agile, efficient and competitive versions of themselves, end-to-end.
Grow your productivity without growing costs. Talk to us and find out how our capabilities can transform your choices with an inexpensive approach to human intelligence, harnessed with new tech that works right each time.
Customers for life
At Abacus, we create moments of focus and the distinctive ability for human agents to approach customers with emotional intelligence that generates customer loyalty and trustworthiness in our services – making each interaction, a personalised impression.