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Discovering new eccentric business models for your digital journey. Designing CRMs, CX tools providing superior Customer Experience with exclusive human interaction.

Empowering human interaction through speech IVRs, automation, predictive customer matching helping you grow faster into the future.

Business excellence, with constant improvement through digital road mapping - making human contact grow better by encompassing CRM, speech IVR and ACD’s – turning challenges into growth stimulants.

Creating digital disruption Abacus is moving beyond traditional KPIs. 

In this age of digitalisation with invaluable customer data – contact centres have realised how to leverage contextual information to deliver personalised, convenient resolutions. 

We have developed an in-depth understanding of who, how, why, and when customers engage with contact centres with their queries – using AI resolving simple queries on live chats, emails and outbound. Our clients have transformed into more agile, efficient and competitive versions of themselves, end-to-end.

Reignite digital efficiency on complex business processes

Observing digital transformation along different business verticals brought great benefits – efficiently managing an extraordinary change at scale. We have accelerated our clients' digital growth journey with the customised solution

Intelligent process automation that frees up an agent’s time; thus improving customer’s engagement and effectively replacing manual tasks with Robotic Process Automation.