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The CEO Playbook for Enhancing Customer Experience
The CEO Playbook for Enhancing Customer Experience
Blog
The journey to reach the top is not an easy one, and I speak this from my personal experience. It takes long hours, excruciating intellectual and physical effort, and most importantly, having a “fervor” attachment with the kind of work that you do. Yet the journey of re-imagining, recreating, and reevaluating the playbook of the entire organization is only beginning.
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Living Beyond a Score: Net Promoter Spirit
Living Beyond a Score: Net Promoter Spirit
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Great organizations are formed and transformed when the culture of ‘Customer-Centric Experience’ flows from the Spirit of treating employees well, so that they are able to treat their customers even better.
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Reinvent Your Organisation with a Successful Digital Transformation
Reinvent Your Organisation with a Successful Digital Transformation
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Business executives agree that digital transformation is pivotal to running a successful business in today’s digital era. According to the IDC Worldwide Semiannual Digital Transformation Spending Guide, global spending on digital transformation will reach $1.97 trillion by 2022 as more companies are committed to this process.
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Value Proposition Aligned with Your Digital Transformation Processes
Value Proposition Aligned with Your Digital Transformation Processes
Blog
It goes without saying that we now live in an increasingly complex world, with a bewildering array of forward-thinking digital technologies. Even customers are often more technologically savvy than the companies trying to push their products and services on them.
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