There's a lot of excitement about new technology in customer care, support, and success. The progress of video, real-time messaging, chat bots and artificial intelligence (AI), self-service and even customer success itself, all present the potential for big changes in the day-to-day workings of customer success practitioners.
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The UK construction industry is one of the largest sectors, accounting for around 6 per cent of GDP. You might think that the construction industry is slow to change, but there is more to this than meets the eye.
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The blend of powerful trends such as new technologies, a demand for better resident experience, an aging population, and government as the regulator shows that there is a burning need for digital transformation within the traditional nursing system.
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The journey to reach the top is not an easy one, and I speak this from my personal experience. It takes long hours, excruciating intellectual and physical effort, and most importantly, having a “fervor” attachment with the kind of work that you do. Yet the journey of re-imagining, recreating, and reevaluating the playbook of the entire organization is only beginning.
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Great organizations are formed and transformed when the culture of ‘Customer-Centric Experience’ flows from the Spirit of treating employees well, so that they are able to treat their customers even better.
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Business executives agree that digital transformation is pivotal to running a successful business in today’s digital era. According to the IDC Worldwide Semiannual Digital Transformation Spending Guide, global spending on digital transformation will reach $1.97 trillion by 2022 as more companies are committed to this process.
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It goes without saying that we now live in an increasingly complex world, with a bewildering array of forward-thinking digital technologies. Even customers are often more technologically savvy than the companies trying to push their products and services on them.
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