Al Mutawakil (iVend Retail) Customer Success Story | Abacus
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80% increase in
data accuracy
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20% increase in
inventory turns
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25% increase in
store foot traffic
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20% increase in
annual sales

“iVend POS is a great application for us. It is stable and easy to use. It helps us a lot in running our loyalty program and promotions and managing goods receipts with the handheld terminal. Our implementation partner Abacus and Citixsys both helped us to upgrade smoothly to the new system. We can see a considerable improvement in our service levels, inventory visibility, and overall customer satisfaction. ”
Haytham Ibrahim, CIO and Operations Manager, Al Mutawakil


Overview:

 

Al Mutawakil had been using locally developed, basic Point of Sale software when they initiated their business. However, they faced several issues in handling the larger volume of transaction typical in the grocery industry and lacked proper controls for inventory management. Without control and visibility into inventory movements, they faced higher costs and reduced margins on each transaction. Further, they operated for some time without a proper procurement system and lacked the tools to create set purchase agreements. Their basic PoS did not support loyalty programs and promotions, leaving Al Mutawakil with limited options to boos repeat sales and engage their best customers. With iVend and SAP Business One, Al Mutawakil reported significant improvement in procurement processes, better contacts with their suppliers, inventory receipts and management capabilities and most importantly, more satisfied customers.

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